Welcome to REAL AI LTD's Privacy Policy. This Privacy Policy aims to inform you about how we collect, use, and protect your personal data when you visit our website (https://tryreal.ai) and use our services. REAL AI LTD is committed to ensuring the privacy and security of your data in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
Company Name: REAL AI LTD
Registration Number: HE 456470
TIC Number: 60048951K
Address: Kallipoleos 3, 1st floor, Flat/Office 102, 1055 Nicosia, Cyprus
Beneficiary Bank: UNLIMINT EU LTD
Bank Code: CARDCY2LXXX
Account Currency: Multi-currency
Account Type: Corporate customers current accounts - payment service
Beneficiary: REAL AI LTD
Director: Elena Tzantidou
Personal Data: We collect various types of personal data to provide and improve our services. This includes:
Name: To identify you and personalize your experience.
Email Address: To communicate with you regarding your account and our services.
Phone Number: For verification purposes and customer support.
Company Name: If you register on behalf of a company, to provide tailored services.
Profile Information: Including username, password, and preferences, to facilitate your use of our services.
Communication Records: Any information you provide when contacting our support or communicating with us via email or other channels.
Usage Data: We collect data on how you interact with our website and services to improve user experience and service functionality. This includes:
IP Address: To identify and manage users' geographic locations.
Browser Type and Version: To ensure compatibility and enhance user experience.
Pages Visited: To analyze user engagement and improve content.
Time and Date of Visit: To monitor traffic patterns and service usage.
Clickstream Data: Information about how you navigate through our website.
Device Information: Including device type, operating system, and unique device identifiers.
Log Data: Such as access times, error logs, and diagnostic information..
Preferences and Feedback: Information you provide about your preferences and feedback on our services to help us improve and customize our offerings.
Social Media Data: If you interact with us via social media platforms, we may collect information available on your public profile, including your username and profile picture.
Directly from You:
Registration: When you register an account, create a company profile, or invite other users.
Service Usage: When you access and use our services, including both paid and free features.
Surveys and Feedback: When you participate in surveys, provide feedback, or respond to questionnaires.
Customer Support: When you contact our support team for assistance or inquiries.
Automatically:
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data automatically as you navigate through our website. These technologies help us understand user behavior, remember preferences, and improve user experience.
Log Files: We automatically collect and store certain information in log files, including IP addresses, browser types, internet service providers, referring/exit pages, and date/time stamps.
Analytics Services: We use third-party analytics services, such as Google Analytics, to collect and analyze usage data. These services use cookies and similar technologies to track and report website traffic.
From Third Parties:
Social Networks: If you choose to register or log in using social networks like Google, we receive information from these platforms, such as your profile details and contact information.
Third-Party Services: We may receive information from third-party services that you use to interact with our website or services, such as payment processors and marketing partners.
Publicly Available Sources: We may collect information from publicly available sources to verify your identity or enhance our services.
Service Provision:
Account Management: To create and manage your user account, including authentication and authorization.
Service Delivery: To provide and enhance our SaaS services, ensuring they function correctly and efficiently.
Transaction Processing: To process payments and manage billing for both paid and free services.
User Support: To provide customer support, address inquiries, and resolve issues you may encounter.
Communication:
Account Notifications: To communicate with you about your account, including updates, security alerts, and administrative messages.
Service Updates: To inform you about new features, services, promotions, and important changes to our services.
Marketing Communications: To send you newsletters, promotional offers, and other marketing materials, where you have consented to receive such communications.
Service Improvements:
Usage Analysis: To analyze usage data and user behavior to improve our website and services, making them more user-friendly and effective.
Feedback Utilization: To gather and implement user feedback and suggestions to enhance service quality and functionality.
Research and Development: To conduct research and develop new products and services that meet our users' needs.
Legal Compliance:
Regulatory Obligations: To comply with legal obligations, such as tax regulations and data protection laws.
Protection of Rights: To protect our rights, privacy, safety, or property, and/or that of our users and others.
Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other illegal activities.
Consent:
User Agreement: We process your personal data based on your consent, which you provide when you agree to our terms and conditions and privacy policy.
Marketing Communications: When you consent to receive marketing communications and promotional materials.
Contract:
Service Delivery: Processing your personal data is necessary for the performance of a contract to which you are a party, such as providing and maintaining our services.
User Support: To fulfill our contractual obligations to provide customer support and manage your account.
Legal Obligation:
Compliance: Processing is necessary to comply with our legal obligations, such as maintaining accurate records for tax and accounting purposes.
Regulatory Requirements: To comply with laws and regulations applicable to our business operations.
Legitimate Interests:
Service Improvement: Processing is necessary for our legitimate interests in improving our services, provided these interests are not overridden by your rights and interests.
Business Operations: To manage and operate our business efficiently, including maintaining the security of our services and conducting research and analysis.
User Interaction: To engage with users, understand their needs, and enhance user satisfaction through improved services and communications.
Third-Party Service Providers: For payment processing, hosting, data analysis, and other essential services.
Legal Obligations: When required by law, regulation, or legal process.
Google Authentication: For user authentication and registration using Google.
Encryption: We use SSL encryption to protect data transmitted between your browser and our servers.
Access Controls: Only authorized personnel have access to your personal data.
Security Protocols: Regular security assessments and updates to protect against unauthorized access and data breaches.
We comply with GDPR and other relevant data protection laws, ensuring your rights and freedoms are protected.
Access: You have the right to access your personal data.
Rectification: You have the right to correct inaccurate or incomplete personal data.
Deletion: You have the right to request the deletion of your personal data.
Restriction: You have the right to request the restriction of processing your personal data.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal data.
To exercise your rights, please contact us at privacy@tryreal.ai. We will respond to your request in accordance with applicable data protection laws.
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.
Cookies help us understand how you interact with our website, remember your preferences, and improve our services. You can manage your cookie preferences through your browser settings.
Our services integrate with third-party services, including Google authentication. These services may collect and process your data according to their privacy policies.
For information on how third-party services handle your data, please review their respective privacy policies.
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
Retention periods are determined based on the type of data, the purpose of processing, and legal requirements.
Your data may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses or other legal mechanisms.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
This Privacy Policy is effective as of 01.07.2024.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: privacy@tryreal.ai
Address: Kallipoleos 3, 1st floor, Flat/Office 102, 1055 Nicosia, Cyprus
Thank you for trusting REAL AI LTD with your personal data. We are committed to protecting your privacy and ensuring the security of your information.